Hey there! Ever had one of those days where you just need to talk to a real person? We get it. At Lushffeet, we’re not just another faceless online store—we’re a small team of shoe lovers who genuinely care about your experience. In fact, our founder, Sarah, still replies to every single email herself. (Yeah, even the ones with typos.)
Remember that time you emailed a company and got a robotic reply? Ugh. We’ve been there too. That’s why we promise—no canned responses here. Whether you’ve got a question about sizing (we know, it’s tricky!), want to gush about your new kicks, or just need help tracking an order, we’re all ears.
Pro tip: Need instant help? Try our live chat! Look for the little bubble in the corner—that’s usually Mark or Priya, and they’ve helped over 3,000 customers last month alone.
Fun story: Back in 2018, Sarah accidentally sent a customer’s order to Alaska instead of Alabama. Instead of just refunding, she hand-delivered the replacement pair during her vacation. (Turns out the customer owned a bakery and paid her in cinnamon rolls.) That’s the kind of "oops" that turned into our company motto: "Mistakes happen—but magic happens when you fix them right."
So go ahead, hit us with your best email. Complaints, compliments, or just to chat about that weird squeak your left shoe makes—we’re here for it all.
